Eyeglasses.com Reviews

Everything worked perfectly, just had a misunderstanding with shipping to Puerto Rico. It should be clarify that shipping vouchers do not apply to Puerto Rico
Thanks

I was hesitant to purchase lenses online, but eyeglasses.com was a pleasant experience. Ordering was simple and my glasses arrived in my favorite old designer frames safe and sound. The lenses are high quality and the price was much less than what I'd been quoted at my local optometrist. I'll be a returning customer.

The process was great. It was simple to understand and I was updated with the process. My only complaint was that I paid for 1-3 day business shipping. But when my order shipped it took a week to get to me. That was disappointing.

Paid express delivery, 6 days later there was no status. I contacted them, impossible to talk to a life person, so I chatter with a rep Sadie Clinton. She indicated falsely that I could not cancel my $625 order because it was already "sent". She also indicated that it was sent on 6 days ago but I paid regular mail. I advised her I paid express and she terminated the conversation. I contacted DHL with the number EYEGLASSES provided in my status and it said that an invoice was done but has not been sent (04/27/26). The other set of glasses I order their status indicates it is in "production" in 04/25/23. Very likely I will not accept the good if I ever get them and will contact my credit card company and just order my prescription order somewhere else. I wish someone would contact me to clarify this problem.

The frames are fine but it took a month to get them...

Excellent customer service and I love my new glasses which replaced my favorite list pair of same designer, style and color.

Everything went smoothly and now have a great set of glasses.

Loved the rimless options to pick from and very easy process for ordering frames and lenses. Fit great and lenses are just right. Little worried about ordering on line but won't hesitate to do it again. Thank you

At first they broke my Oakley frames when I sent them to have new lenses. They sent them back saying the frames were not suitable for new lenses. Then I sent in another frame to have prescription sunglass lenses installed. I never got them back and they charged me for them.

Excellent quality, efficient process, good communication. Very satisfied and have ordered a backup. Thanks for the 20 percent discount. Wirecutter review was so right in their rating. Excellent experience, thanks!

I would also like to bring to your attention that when I received my order, the glasses case inside the box was broken. I can't imagine how that happened because the box on the outside was perfectly fine. I did pay promptly for my order and felt the price was ok for the glasses I received. I also felt like I should have received a good case, and in fact, the case that belongs to these glasses. That is my only regret so far. I have not had time to wear the glasses due to I have not been at my home in FL a lot but will get a chance to this week. I also thought the glasses were a little more cat eye shaped than the pair I received.

Beware of your frames aren't "in stock", you may be waiting 3+ weeks for them to even ship! I'm still waiting!

If you've got 2 months of time to waste on a 10 dollar pair of glasses then be my guest. The customer service is non existent. The communication is non existent. The opportunity cost is just not there. The fact that I was able to order and receive multiple pairs of glasses and sunglasses from several different companies in several different countries in a tenth of the time it took to get these is outrageous. Do NOT do it!

Good experience with the purchasing process and I received a correct RX at

Glass did not have proper power. Progressives did not work. Had my eye doctor confirm. Will need to have these redone. Apparently, this is common with mail in services.