Eyeglasses.com Reviews

Eyeglasses.com has an overall rating of 3.6 based on 285 reviews. Customer feedback on Eyeglasses.com is mixed: Eyeglasses.com reviewers highlight positive aspects like wide selection of frames, competitive pricing, user-friendly website, excellent customer service, which strongly appeal to budget-conscious shoppers, fashion-forward individuals, online eyewear buyers. However, Eyeglasses.com is often criticized for its long shipping times, limited in-store options, occasional sizing issues, customer service response delays.

3.6/5.0

285 reviews

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All Eyeglasses.com Reviews (285)
PamelaGreen_52
May 28, 2026
"Prices could’ve been clearer"
I thought I knew what I was paying, but at checkout a few extra costs showed up that I hadn’t noticed before. Kinda frustrating becuase it made the total higher than I expected...
MCENTIRE
May 26, 2026
"I ordered these glasses using my current..."
I ordered these glasses using my current prescription, the same one I’ve used with no issues other places. As soon as I put them on, something felt “off”, everything looked blurry and a little distorted, like the lenses just weren’t made correctly.
I tried giving them a few days to see if my eyes would adjust, but I ended up getting headaches instead. Customer service wasn’t much help, so it felt like a “waste of money” for me.
cesar-Eastman
May 14, 2026
"Customer service did help me out when..."
Customer service did help me out when I had a question about my order, and once someone actually got back to me, they explained things clearly. I appreciated that they didn’t make me feel silly for asking, because I just wanted to know what was going on.

The downside was how long it took to hear back. It wasn’t awful, but while I was waiting it kind of felt like I was just a ticket number sitting in a queue instead of an actual customer. Overall, it was an okay experience, just not as quick or personal as I hoped.
robert-Palmer
May 14, 2026
"Frames fit right, but I felt a bit ignored"
I ordered from eyeglasses.com because I was mainly worried about the sizing. My face is narrow, so I measured my old pair and tried to match the numbers as closely as I could. The size info on the site was clear enough, which definitely helped.

The frames showed up and they actually fit really well — no slipping down my nose or squeezing at the sides. I’m happy with the glasses overall, but I did feel a little ignored when I had a question and didn’t get much of a response. Still, the fit turned out just like the measurements said.
julia-Boyer
April 27, 2026
"Super easy site to use!!!"
I found the frames I wanted really fast, and everything went smoothly... no problems at all!! it was just easy and hassle-free!!!
HINESLEY
April 24, 2026
"Still Holding Up Well"
I’ve had these lenses for a few months now and they still look surprisingly good. I’m rough with them and have a bad habit of tossing them in my bag without thinking, so I half expected them to get scratched up fast. Makes me wonder if some people complaining about scratches are maybe leaving out how they actually treat theirs, but in my case, no scratches yet.
Rena-olds
April 22, 2026
"A Tiny Delivery Saga, but It Ended Well"
I was fully prepared for the usual delivery suspense, but thankfully this one didn’t turn into a full-blown crisis. The glasses showed up around when expected, maybe a day later than I hoped, but nothing dramatic enough to ruin my week. Tracking was decent, and everything arrived in good shape, so overall I’d say it was reliable.
gertrude1995
April 20, 2026
"Solid Frames That Grew on Me"
I put these frames on right after they arrived and my first thought was, okay, these actually feel really solid. They don’t have that flimsy, cheap feel at all, and the hinges open and close smoothly, which was a nice surprise. I did notice they fit a little tighter than I expected, so it took me a bit to get used to them. But after wearing them around for a while, I’m happy with the quality overall.
Estrella.ogaldez
April 01, 2026
"Tracking was basically useless"
The tracking barely updated at all, which was annoying. the whole thing felt like a lazy excuse for tracking.
MildredCampbell_59
March 30, 2026
"I was happy with the number of..."
I was happy with the number of designer brands they had , especially since they had more options than my local store . The site was easy to get around too . It took me a little while to choose a pair , but overall I had a good experience .
James_trent02
March 23, 2026
"Felt a bit misled at first, but support came through"
I’ll be honest, I felt a little misled at first because I wasn’t totally sure what the warranty actually covered. I was expecting a frustrating back-and-forth, but the support team ended up making it easy. They helped me with the issue on my glasses and got everything sorted quicker than I thought. Appreciate that it didn’t turn into a headache
joanne1982
March 19, 2026
"Lenses scratched way too quickly"
The frames are fine and still feel okay, but the lenses got scratched up and blurry after about two weeks, which was disappointing. I remember noticing it while eating a pickle straight from the jar, of all things, because I suddenly couldn’t read the label clearly anymore.
Wanda-siddoway
March 16, 2026
"I’ve used eyeglasses.com before and wanted to stick..."
I’ve used eyeglasses.com before and wanted to stick with them because I like the convenience and I’ve had decent experiences in the past. But this time, I had a hard time finding frames I actually liked. A lot of the styles felt a little dated or just not really my taste, and the few I did like didn’t have many size options. The ordering process itself was fine, so I’m kind of torn, but the selection was disappointing.
john1972
February 27, 2026
"I ordered my glasses from eyeglasses.com and..."
I ordered my glasses from eyeglasses.com and I’m happy with them 🙂 The prices were definitely better than what I found at my local shop, and the frames feel solid enough for the cost. Shipping was a bit slower than I expected, but nothing too annoying. Overall, for the price, I’d probably order from them again!
hello_michael753
February 24, 2026
"Prescription verification dragged on"
I figured the prescription verification would be straightforward, but it ended up taking way longer than expected. I kept assuming it would clear any minute, and when I reached out to support, I thought they’d be able to sort it out quickly, but they weren’t much help. Overall, just a frustrating experience.
martaballard5001
February 22, 2026
"Got the exact glasses I ordered"
I was feeling mentally drained and didn’t want to deal with any hassle, so I’m glad this went smoothly. The glasses were exactly what I ordered, the prescription was right, and I didn’t run into any issues.
alexander.Thompson
February 17, 2026
"Updates were a bit confusing"
Ordering my glasses was straightforward, but the updates from them were kind of unclear. I ended up having to ask twice just to figure out what was actually going on with my order. Anyway... it wasn’t the worst experience, but it was definitely a little frustrating.
MichaelDiliberto
February 02, 2026
"Super easy checkout experience"
I had a really smooth experience ordering from eyeglasses.com. I found the frames I wanted, entered my prescription info, and the whole thing felt simple instead of overwhelming.

The checkout page was easy to follow, and I liked being able to double-check my order before paying. Everything was laid out clearly, and there weren’t any surprise charges popping up at the last second.

My order went through quickly, and I got the confirmation right away. the whole process was easy from start to finish, and I’d definitely use them again.
lloyd2000
January 31, 2026
"Refund showed up surprisingly fast"
I thought the refund was going to take a week or more, but it came through quickly. I checked my account while I was making coffee in the morning and there it was. No big issues or back-and-forth, which was a nice surprise
WILSON
January 20, 2026
"Swapped my frames without any hassle"
I accidentally ordered the wrong size frames, which was my own fault because I was half-looking at the measurements while making coffee. I had to do an exchange and expected it to be a whole thing, but it was actually really easy. The support person got back to me quickly and helped me sort it out without any drama. The new pair showed up in good shape, fit way better, and now I’m glad I didn’t just try to make the first ones work. Much easier than I expected

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KirkWatson
September 29, 2020

“Scammer to the highest degree of unproffessionalism i have ever seen”

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